Sir,
I am Pramod. E. P, from Kerala. I have been using the post paid mobile service of Idea Cellular Ltd. The complaint is with the ISD calls. They wrongly charged the ISD calls which is not connected at the other end. I registered the complaint at Idea Customer Care center, grievance cell and appelate authority. But they said that the calls were connected and rejected my complaint. Please consider my complaint and provide justice. The details of the communication mails are mentioned under.
Dear Mr. Pramod,
Warm greetings from Idea cellular Kerala and thank you for writing to us.
With reference to your mail, we apologize for the inconvenience caused to you.
We wish to inform you that the billing complaint had taken on this issue and as per the complaint closure, we would like to confirm that the tariff is charged correctly. Also we are unable to give waiver on the ISD calls connected for more than 5 seconds.
In case you require any further assistance in this regard, please contact us at 9847012345 for postpaid & 9847112345 for prepaid or write to us at [email protected]
We value your association with us, and look forward to your continued patronage
Thanks & Regards,
Nodal Officers Desk
&&&&&&&&&&&&&&&&&&&&&&&&&&--
Idea Cellular Limited – Kerala
Visit us at: www.ideacellular.com
Idea-“The Global Customer Responsiveness Award Winner in Telecom”
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Pramod E.P. [mailto: [email protected]]
Sent: Tuesday, July 06 7:38 AM
To: Grievance Kerala
Cc: Appellate Kerala
Subject: Fw: RE: Billing Complaints.-9656008040-88798054
Sir,
I have a complaint with the ISD service of your mobile service. I had called the customer care center and also had sent some mails regarding this complaint. Still there is no resolution. Today, 6th of July is the last date of my bill payment. If you can clear this complaint, I can make the payment on time. Otherwise I will forward this complaint to next level (Consumer Court / TRAI), till I get a positive resolution. Please go through the chain mails mentioned under.
Regards,
Pramod E P
Ph: 9656008040,
9747559919
& On Sat, 6/26/10, Pramod E.P. wrote:
From: Pramod E.P.
Subject: Fw: RE: Billing Complaints.-9656008040-88798054
To: "cust care idea"
Date: Saturday, June 26, 4:25 PM
I'm very sorry...
Please don't expect the bill payment from my side, without a proper solution.
I intend to forward this complaint to TRAI.
Regards,
Pramod
""Do what we Love and Love what we Do...""
& On Fri, 6/25/10, CCare Kerala wrote:
From: CCare Kerala
Subject: RE: Billing Complaints.-9656008040-88798054
To: "Pramod E.P."
Date: Friday, June 25, 8:30 PM
Dear Mr. Pramod,
Warm greetings from Idea cellular Kerala and thank you for writing to us.
With reference to your mail, we regret for the inconvenience caused.
As per the confirmation received from the billing team, you got charged only as per the usage. We had confirmed that the calls were connected and attended by the other end and got charged. We regret to say that we are unable to waive off the charges made for usage.
In case you require any further assistance in this regard, please contact us at 9847012345 for postpaid & 9847112345 for prepaid or write to us at [email protected]
We value your association with us, and look forward to your continued patronage.
Thanks & Regards,
Mahesh
Customer Service Desk
&&&&&&&&&&&&&&&&&&&&&&&&&&--
Idea Cellular Limited - Kerala
Visit us at: www.ideacellular.com
Idea-“The Global Customer Responsiveness Award Winner in Telecom”
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Pramod E.P. [mailto: [email protected]]
Sent: Friday, June 25 5:06 PM
To: CCare Kerala
Subject: Billing Complaints.
Hi,
I am Pramod. E. P
I have been using your post paid mobile service (9656008040) for the past one year.
I have a dispute regarding the latest bill generated on 21st June. My complaint is regarding the ISD calls. I made calls to the mobile no. 00966541266956, in Saudi Arabia on 2nd and 4th June at 5.18 PM and 5.38 PM respectively. Both the calls were not connected and it was only ringing. Along with the ringing the timer of my handset showed the call duration, hence I disconnected the call. At the same time I called the customer care executive and informed the details regarding this. As per the communication I had with your customer care executive, there is no problem with your network and it may be the problem with the other mobile networks and there is no provision to waive the disputed amount (Rs.22/-). As a customer of Idea cellular Ltd., why should I bother the complaint of other networks? Is it a good way to charge the unanswered calls, whether it is ISD or STD or Local? I need a clear clarification regarding this. It is not the case of payment of Rs.22/- (dispute amount), but this should not be continued in future. I have clearly communicated to your customer care executive that I will not pay my latest bill amount without getting the waiver of Rs.22/- and this kind of mistake must not happen in future.
Please process my complaint at the earliest.
Thanks and Regards,
Pramod. E.P.
Ph: 9656008040
9747559919
0 comments