I am a subscriber of Idea Cellular & have a mobile no. 9911624848 for which I have never requested for any "IMS Night Plan". To my surprise this service is activated since 24 oct and Idea is charging an amount of Rs. 199/- per month since than. In my Jan bill I found these charges and contacted customer care. (I didn't received the hard copy of my Nov, Dec Bill) I talk to the executive about it and he assured me to pay the present bill in full. And he forwarded the request for deactivation of IMS Night Plan and reversal of it's charges. To my shock today I again received my Feb bill without reversal and Rs.199/- is again charged in this bill as well. Today I talk to the Customer Care Executive, Floor Supervisor and the Manager. There approch to me was totally Non-customer Friendly and they refused to look into this matter and refused to Refund charges which I have paid since last three months. My request is to help me to get the paid amount - back.
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