I write to you today on behalf of my father (Mr. Sushil Kr. Seth) to put a complaint about the network service he is recieving from Idea Cellular Ltd.
He has logged numerous complaints with the Customer Service of Idea Cellular Ltd for the frequent call drops he has been experiencing while using his Idea postpaid connection # 9891259404 around our residence in Sector-7, Faridabad. Despite being promised that the situation will to resolved soon, there has been nothing factual that has been done till date to reduce the call drops and help him use your cellular service with satisfaction.
He has been your loyal customer since 2005 and has not experienced any difficulties with his account untill a few months ago when he started experiencing frequent call drops while making outbound calls from his cellphone.
On the recommendation of Idea's Customer Service dept, he went to the extent of even buying himself a new Nokia handset to see if the situation eased but only to see his investment go down the drain with no fruitful results.
Left with no other choice, I put his complaint on this public forum to help him continue with Idea as a customer and hoping that there would be a change to the levels of service experienced by him.
I am hoping that his mail will help him reach the right authorities which will get the necessary done to ensure service levels are met and that he would continue as a customer with Idea Cellular as always.
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