I am an idea customer having mobile number 9850119850.
I received the call on 3rd January @ 12.04 pm about the change in plan Rs. 399/- monthly rental as Idea Promotional call, I was not given a time and in hurry, I told them to revise my plan to Rs. 399/- but later on I realized that the same plan is not suitable for me.
On the same day @12.45pm, I had written mail to Idea customer care that i don't want the same plan and i want to continue with the old plan that is Rs. 149/-
On January 04, I received call from their customer care executive about my complaint, I told him the above concern, he assured me that my concern will be solved and i will get my old plan only. (I.e. Rs. 149), He wrote the confirmation mail about the same on the same day @ 2.24pm.
On 10th February when I received the bill, I was in a big surprise that my plan is not retained to Rs.149/- whereas it is revised to Rs. 399/-. As a result my bill amount is extensively increased.
I rushed in to idea customer care at law college road Pune, on 10th February and told them my complaint again. (With the mail Copy)
Today in the afternoon I received a call from Idea Executive that my bill will not be revised, I feel cheated. My concern is when I was so clear in my communication about the above subject; Idea is not ready to revise my Bill. I want Justice to this, I feel so cheated.
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