IDEA PREPAID
Talktime not received

Dear Sir,

My number is 917500881820

I have made a recharge on 11 November of Rs 40 pack for full talk time as i received the message from idea company itself that if we get a recharge of Rs 40 we will be giving the full talk time but yet I havnt received even a single rupee and infact the shop keeper (Mr Talk-Hanuman Chowk-Bombat Bazaar) try to misguide me as he himself talk to the customer care people and they told them that the offer is just for diwali and after diwali the talk time will be Rs 34 on a recharge of Rs 40..than why I am still receiving the same message till now ie on 12 November that get a recharge of Rs 40 and you will be giving Rs 40..

Kindly look into the matter and refund the Rs 40 to my account.

Also I am not getting any information of the balance of sms left as I used to get the STD sms voucher recharge even the customer care executives are not listening to us properly and used to disconnect our call as they are causing a serious problem, also those calls are chargable, so itz my request took my matter into consideration.

Thanks & Regards

Nivedita Agarwal