Airtel broadband service has no call center support at all. Their servers are not reflected with the information properly.
I am using internet with following no in Faridabad, Haryana -0129 4073821. my sister had changed the internet plan from limited to unlimited over call center which NEVER got reflected in the centralized system!!! Due to that we got huge bills without any reason and when we denied to pay it off and asked for waiver, the airtel local executives contacted us and promised to waive the undue bill generated, Now after 15 days of that incident, our next cycle bill was generated which did NOT reflect the waiver and when we tried to contact customer care person he never responded!! When tried again they informed us that the services have been barred due to non-payment!!!
This is height of non responsibility of the airtel service providers. Even after clearing the old bills, there was nothing generated on their server.
complaint no - 29085490
Name of the representative talked to - Pradeep Kumar
I would request escalation of this plea and proper steps to be taken against airtel broadband faridabad.
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