Be aware of fraudulantNokia Warranty services declaration for repairing of Nokia mobiles under and after warranty through Nokia Care Centres in India as they neither accept mobiles for repairing against damages caused by mobile batteries supplied by them exploding in use with mobile phones. One such case happened with Nokia 6300 IMEI 356818025020087 on 01.04.2010.
Further they do not furnish their genuine postal addresses, the names of their executives and company owners etc on web sites to mail complaints in writing.
A written complaint sent to Nokia India Pvt. Ltd. 5th Floor, Tower A&B, Cybergreen, DLF Cyber City, Sector 25A, Gurgaon, Haryana “122002. India was returned back with comments “left out without address”.
Nokia is very frequently changing its trade name from Nokia India Pvt. Ltd to Nokia India Pvt. Ltd to defraud the consumers.
Below is the written complaint sent to them which remains unreplied.
Anyone buying a Nokia Mobile Phone must be aware of the fraudulent activities of Nokia which is unlike China mobiles.
Notice
2nd Reminder
Krishna Deo, K 44 / 19 NAIK BAZAR, VARANASI (U.P.) 221001
Complainant
Verses
(1) Elite Communication, C-33/2, C Opp. Bharat Mata Mandir, Chandua, Sigra, Varanasi-221010 Phone : 919839486577. E-mail: [email protected] Nokia India Pvt Ltd.
(2) Nokia India Pvt. Ltd. 5th Floor, Tower A&B, Cybergreen, DLF Cyber City, Sector 25A, Gurgaon, Haryana “122002. India
(3) Nokia India, SP Infocity, Industrial Plot no. 243 Udyog Vihar, Phase 1, Dundahera, Gurgaon, Haryana - 122016.INDIA. Tel. 91 124 4833000, Fax 91 124 4833099
Opposite Parties
Sub: Loss caused by you parties to the customer by Refusal to accept Nokia Mobile model 6300 for repairing.
Ref; Nokia 6300 IMEI 356818025020087, Submitted for repairing on 01.04.2010
The customer begs to inform you parties as under:
(1) That, the battery supplied with the mobile Nokia 6300 IMEI 356818025020087 burst out causing the mobile to be dead, as such the mobile in question was handed over to your authorized service Centre for repairing on 01.04.2010. Whereas the set was returned back saying that the repairing will be made by the factory after 15 days.
(2) That, the mobile set in question could not be repaired at your service centre on 01.04.2010 and was returned unrepaired. The copy of the job sheet was also retained by you, and issue of a photocopy denied.
(3) That, while accepting the mobile for repairing on 01.04. the set in question was opened and seals tampered at your Service Centre to obtain customer’s signature at two components inside the mobile set.
(4) That, the set in question was again submitted on 05.04.2010 for repairing at your Service Centre, Elite Communication, Chandua, Varanasi, with the option to send it to factory whereat you denied to accept the mobile in question saying that Nokia 6300 was non repairable and set was neither opened and tampered at your centre on 01.04.2010.
(5) That, the customer made you known that the company seals of the mobile were opened on 01.04.2010 at your service centre, but you denied this very fact and refused to accept the mobile set for repairing.
(6) That, your service centre even denied to forward the mobile in question to Nokia Factory at Gurgaon and accept the decision of Nokia India Pvt Ltd.
(7) That, you even denied to furnish the email ID for Consumer Complaints against Nokia India Pvt Ltd and also refused to furnish the details of Nokia Mobile Distributors / Sellers in India.
(8) That, your denial to accept the hand set Nokia Mobile model 6300 for repairing and further denial to furnish the details of Nokia mobile Suppliers in India has made the customer to believe some fraudulent attempt from your side and from the side of M/S Nokia India Pvt Ltd.
(9) That, the customer appears to be defrauded by you and M/S Nokia India Pvt Ltd by selling out a defective mobile and defective battery and deny its repairing or replacement. As such you please are requested to make good the consumers the losses caused by refusal to repair the defective set sold by your Principal Nokia India Pvt. Ltd and by you within 15 days of the receipt of this letter, failing which the consumer shall be bound to refer the matter to the Court of legal action for compensation of all losses and damages at your cost and consequences.
KRISHNA DEO
Consumer
Dated 06.04.2010
13.04.2010
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