My Airtel SIM of Hyderabad got blocked twice. Once while I lost my cell phone, the duplicate SIM that was issued after 2 days of twice visiting the customer center near Hi-Tech city in Madhapur, got blocked in the 4th day. I was on roaming, outside the state. I had to wait for 4 days just to reach Airtel's Customer care center to submit the duplicate SIM request 4. Just imagine a worldclass service provider's global and local reach. It was on one Monday that I submited the form at the Madhapur Airtel customer care center. On tuesday, the SIM got activated with both incoming and outgoing calls barred. I was told I need to submit documents at the center once again. I diligently photocopied my id proof, address proof, provided photographs and filled in 2-3 forms including Annexure -E. I was told call barrins would be removed within 72 hours. That was around 2pm on Tuesday. Till thursday, status remained the same. So I visited the center. Customer care executive Mr. Krishna/Nagesh told me I need to wait till 72-hrs time is completed. In the next day, still there would be no resume of service. In the evening I visited the center again and the same executives told they are very sorry but somehow the documents did not reach the Airtel office. On blasting them out, someone begged for time till Satday morning for restoration. In the morning I found the service to be ther for 2 hours after which there was again call barring. I have never come across such callous and apathetic attitude of any service provider. Just imagine these people call themselves to be India's largest service provider. we all should have good reason to make these monopolistic yet lousy services cut to size.
I will take up the matter with higher authority. But I doubt if there would be a reddressal. Just imagine how difficult it was to be without service and more than that being in apprehension that your call services can be resumed at any minute! Professional work, personal work all did suffer a lot. I have decided not to go for airtel service again and would also encourage others not to use Airtel services.
S.Datta
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