This is regarding the deteriorating customer service of Airtel.
Few days back i called up on 121 to complain about the disturbance in my fixed line Airtel phone. They suggested this seems to be the problem of instrument and not line. They re-directed me to the Airtel vendor Staar Marketing & Services for replacing the fixed line
instrument.
The customer care executive at 121 gave me no. of some Puneet Chopra
(9810427197) and Pankaj (9811202905). When i called up one of these guys, he
further redirected me to contact some Mr. Rajesh (9266676038 & 9266676020) who
takes care of Ghaziabad territory.
On 3rd august, i placed an order for buying a new Binatone instrument which Rajesh said would cost Rs 500 when the old instrument is exchanged. Someone called Sachin (9266676052) came around 9 pm same day to install the new ordered instrument.
My parents who were at home at that time didn't notice that the instrument which he bought was an old one (it has scratches all over and was not even carried in box). Also, it is Reliance phone & doesn't have any Binatone logo on it.
When i reached home, i was shocked to see the fraud the Airtel vendors are doing. I called up Rajesh & Sachin immediately but none of them took the call. Next day Rajesh attended my call and confirmed that the instrument will be replaced with a new one by sunday (5th august) afternoon. I again called up Rajesh and Sachin on monday (6th august) and they confirmed the phone will be replaced at the earliest. Not to mention nobody turned up!! Now none of these guys is taking my call and the fixed line instrument he put is also not working.
I have already written 2 complain mails to [email protected] sharing the whole issue of how the Airtel vendors are cheating customers. And everytime they reply, probably even without reading my mail, that i need to contact Airtel vendors for replacing the fixed line instruement.
Nobody seems to be interested in answering where and whom to contact in case those vendors are are doing frauds with customers.
I wonder for how long can a telecom player be so in-sensitive to customer satisfaction.
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