A brand new LG GW620 was just 28 days old, which has several issues like, it shows Full network but no incoming calls, in the Android market none of the applications or files were downloading not even a single KB files. After reaching out to Rajajinagar LG service center, the technician was not even familiar with an android Phones, for the first time he did not understand what is android market is, after a practical explanation. without even analyzing strait away the on spot recommendation is to replace a motherboard of the Phone. [ which is some thing like if the Windows word document is not working need to change the Mother board of the computer]. However after an improper explanation about the cause of the issue, replaced the Phone mother board. Their after another major issue started in which Camera stopped working. then they realized there is a serious problem in that model. as they said they sent out an email to higher management team of LG and made me to wait for more than 7 days. then after a lot of pressure they bought a similar model for testing purpose and that turned out to be working fine. then they started forcing me to take that testing phone as a replacement without a proper bill.
as per them, the service center receipt will work as a warranty document. [ which is like if you buy a TV from a showroom and go back with not working condition and they will ask to take the one which is on display playing good]. My expectation through this is to take an action on the service center which are miss leading the customers and forcing for an improper alternative solution when they fail to fix the problem. Hope this will impact as a genuine consumer complaint addressing forum.
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