Matrix Cellular
Fraud/Cheating of Bills

Hi -

I went to Singapore for a 10 day trip and got Matrix. When this guy came to deliver the SIM, he specifically told me that all TOLL FREE number in Singapore is free.

When I recieved the bill, it says 22000. And you know what they charged me 4k for Roaming, stating I went to Malaysia. And remaining 15k was for this toll free number.

I called the customer service and informed that I HAVENT TRAVELLED TO MALAYSIA and attached the copy of the plan which sales exective has given which didnt say that i will be charged for toll free number.

I have sent mail and they are coming up with a standard reply, stating it will be looking into. It is close to 15 days now and I havent got proper reply from them. It is very irritating and frustrating and now its been debited from my account.

Please let me know how to proceed? I need to file a complaint on them and this is absolutely fraud and money cheating.