I purchased a Matrix international SIM card bearing No. 3028831607 at International airport, New Delhi on 25th Jan'11. I used it till 8th Feb'11.
While buying the card, I got a confirmation from the sales person at Metrix outlet that, there won't be any charges, if we dial toll free numbers in US.
I paid $ 15 and 150mins. local incoming and outgoing call free in it.
When I was in US, I used calling cards to call Indian Numbers using local toll free numbers. Ideally there should be any charge, when we call toll free numbers.
When I received the bill, after I returned to India, I got a bill of Rs. 7231.22 and to my surprise all toll free numbers have been charged as local Nos.
Then I lodged the complaint with Matrix through their customer care on 23rd Feb'11. I got a confirmation from the executive that, by mistake the toll free numbers have been charged and the same amount will be reversed to my account. After 2 days when I called again on the status, the same person told me that the amount can not be reversed.
Request you to take up this as a formal complaint and instruct Matrix to return my money at the earliest.
Regards and thanks,
Sudhirkumar Patil
Ph. 09535166919
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