Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Wrongly Deactivated Outgoing Calls | News #20624

Airtel
Wrongly Deactivated Outgoing Calls

We purchased a SIM card for prepaid - We filled out the right forms at the centre and submitted all forms, proofs, for prepaid connection for 9573196629, they deactivated the form and demanded that we fill out a magic enrollemnt form on a Sunday which is not possible given all offices are closed. This was done after 7 days of use of sim card - how is that airtel allowed the service for 7 days and then revokes it when customer is away traveling? we bought this sim card for an overseas guest and were embarrased to see that the premier service provider can arbitarily switch off service without warning and demanda form that was already filled out and submitted.

First call to customer service is to manager Santosh after a while of routing through frontend. He says there is no form submmited.

But after heated discussion, he agrees to restore in 4 hours.

When we call to follow up, we end up with a new rep, Kiran, who first says he is a amnager but after 5 mts of repeating the issue, says he needs to transfer us to manager. But he does tell us that the form is submitted, the signatures in the form are wrong and since it takes 7 days to validate the information, the service is debarred and this is how the company lets customer know there is an issue. When I asked how in the world can you behave this way, especially when the product is a prepaid card, and the signatures can be verified as they are done in realtime, there was no answer and the shrug answer was we cannt debar customer. The rep here was named Kiran.

Two different answers. Two different fact statements. Telling customer you have submitted wrong info by debarring the number.

What a fantastic explanation. Is this world class service? We have 2 airtel connections in this house. We may rethink keeping it.

Great ads by Airtel. Rope in celebrities and promise the world. But fail to deliver when it really counts.

Thank you Airtel

Harrassed by Poor Service


Company: Airtel

Country: India
Site:

Category: Telecommunications

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