BSNL
Delay in BSNL new connection

I had applied for new connection in Marathalli was discarded first saying reference BSNL phone number not present in the application form... later reference phone number of my neighbor was provided and then application for new connection was accepted. and we were told in 20 days we will get the new connection. Now 1 month got over we have not got new connection yet. The person who is responsible for inquiries related to the connection never picks up the calls. Very bad service!