Dear Sir,
It has been the worse experience of life with the CDMA handset Moto-Q, In the month of October I began to face some ill legible problem with my handset so I visited the service centre with the complain where I was suggested to drop down the handset as the main board will be replaced under warranty.
As I have no option left I submitted the handset the same moment & I was promised that the same will take a week’s time to get replaced, day on & day passed but it took more than a month.
When I receive the same form the service centre I visited the Tata Hub for my no swapping on it where I came to know that the ESN given by Motorola on my handset is invalid as the same is not available in the data base of TATA Indicom which was confirmed by the designated officer Mr. Pradeep Kumar Circle Customer Care Head.
Seeking for a valid ESN I visited the service centre in Moradabad & the complain that as to why Motorola has done such a blunder mistake when I approach the counter with the complain their was a bold reply given that it’s the bold responsibility of Motorola and you can directly approach them we have nothing to do with it.
I therefore put forward my complain for action so that valid ESN may be provided so that I can get my no swap from Tata Indicom where as till date neither Motorola or the Service Center department is reply for the cheating they have done to me.
Waiting for your valuable reply & looking forward to hear from you soon.
Regards
Furkhan Ahmad / 9412240786 / 9259522786
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