We Sent the following complaint to MTNL on 23-january regarding unfair billing
The Commercial Officer, 23-Jan-11
MTNL, Fax No. 23531030, ph no. 23546181
Delhi.
Subject: Complaint against bill of mobile no. 9868257186 of December.
Dear Sir,
Received your invoice no. 110112010008263647 of amount Rs. 1182.00 dated 07-jan and invoice period of 01-dec to 31-dec of above mentioned mobile number.
We would like to inform you that this number we had converted into prepaid plan from postpaid plan, on 30-nov and settled all the dues as on the day Rs. 242.00 at Rajouri Garden Sanchar Haat at 02:32.59pm. And wef from 1st December number was changed to prepaid in your data and we have been using cash cards since then. How can the department raise the bill of a PREPAID mobile?? And the bill is only for SMS (Rs. 1075.00) since the time we are using this number the bill generated ws never above Rs. 200.00. and suddenly your department hands over a bill of Rs. 1182.00 for a PREPAID mobile.
We raised this issue in Rajouri Garden Sanchar Haat on Friday, 21-jan at 2.30pm, they also acknowledged us that number is prepaid w.e.f 1-dec and they too were surprised on seeing the bill. Please clarify the issue and send us no dues confirmation immediately. We are waiting for a week otherwise we will put up this matter in consumer forum.
Thanking You.
Applicant-
Vir Singh Chauhan
RZ-115, new uttam nagar
ph.: 9868257185
New Delhi-59
but no action has been taken so far. More than 10 days are over.
0 comments