Mobile Number – 9868553500
User Name – Aaditya Gairola
Service Provider – MTNL TRUMP (Delhi circle)
User Tenure – More than 6 years
SUBJECT – INCORRECT CHARGE FOR MTNL Music Station Charges deduction
Message sender - 5500010
Message content – “Congrats! U have been successfully subscribed for MTNL Music station Rs 10/- has been charged to your account. Enjoy the service“
AUG Charges –
• 10th Aug - Rs 20/-
• 16th Aug – Rs 30/-
• 30th Aug – Rs 10/-
Complaint Registered - Total of 13 calls made to customer care. First complaint registered on 10th Aug, complaint number is 292432. On 10th Sep another complaint is raised with number 309793. The customer care executive, Position number 252 (didn’t give his name details) mentioned that the old complaint is deleted by mistake from the system. He mention that new complaint will solve the problem & no other deductions will happen.
4 more charges have been deducted since 1st Sep 2011 now. No solution is given & it is the most difficult task to reach to Customer Care without getting dropped.
Right To Information – We want to know how many customers are charged with this service every month because if we, in the last 6 months have been getting consistently charged with this service then there are over 1 Crore customers of MTNL across India. Even if 10Lakh customers are getting charged under this with a monthly Rs 60/- deduction then MTNL leaders are trying to show their profitability by unprofessional AND UNFAIR trade practices and making Rs 6 Crore (approx) every month in the name of VAS service.
ACTION REQUIRED FROM MTNL – MTNL has to revert the charges that they have levied on the above mentioned MTNL TRUMP connection number (9868553500). Failing to do the same there will be a RTI filed against MTNL and a complaint registered against the Top Executives
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