I am MTS broadband user (MTS Number – 9146827201) and will suggest everyone to stay away from this service provider. First the positive about the service provider – Yes, the speed of MTS is fast (and that’s it).
I have been using this service since last 6 months and never had a single-peaceful transaction. I got this connection free with the purchase of Laptop from Chroma, in Mumbai.
1) The service provider will not leave any opportunity to confuse you. Basic needs like knowing your account balance is so confusing with this service provider, you will go mad. As first time user you would refer to the usage log – right? Wrong – You will not get the right picture there as they suggest “it is not updated 100% for some technical reasons” (verbatim – from customer care MTS). Hence they would suggest you to use “Check my Balance” in settings…
2) Now you are in Setting menu and pressed the “Check my balance” button. A pop up appears and the message reads like this – “Your account details are Main Bal – Rs. 0.00 valid: Jan 01 37 30, 719.55 MB till May 08 11. Thanks….”. First you will get confused with Jan 01 37. If your sane mind suggests you to ignore this, then the next thing you would assume that your balance will get over by May 08 11. Wrong – Your balance will get over by May 07. They explain the end period as first minute of the end period mentioned in the message – that means Mid-night of 7th May when first minute of 8th May starts your monthly balance is over (this could have been avoided by writing “your subscription ends May 7 23:59”. And in spite of me suggesting this to a high authority some 4 months back, this has not been implemented as yet). I had a tough time when after checking the same and assuming there is a day left for recharge I took my laptop for a presentation to client. And when I tried to connect to net – I had to cut a sorry figure…
3) Fine so you would suggest avoiding this situation, pay in advance – That facility is created to cheat MTS customer. If I pay for my recharge on, say 5th (instead of 8th as usual end of subscription) I lose 3 days. They do not accept payment in advance. When they accept the payment, they wipe your past balance.
4) There is another facility – Online payment. If your balance is zero, you can still access to the payment gateway (rechargeitnow.com) and make the payment (rest all other sites are blocked). Isn’t it smart? Not really. NEVER EVER TRY THIS OPTION. Because for the number of checks they deploy when you go for the payment, you will never be able to transfer the fund in one go. And some time it will be deducted from your account but will not reflect in MTS account. And then series of phone call to get your money back.
5) My last transaction with MTS / rechargeitnow was horrible. It asks you your phone number once in the beginning. In case you have a typo (a digit here or there), it does not cross check with anything… Nor it asks you to enter your mobile number twice so that it should not go to a wrong account. There is no such check in the system. Once you pay on a wrong ID, your money is gone. When you call MTS, they will say sorry nothing can be done… Whoosh you lose 999 just like that.
Yogesh
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