Hi,
I am using MTS broadband (9238950137) from last 5 months now. But i must say that their 'service' ‘quality’ ‘customer service’ ‘Broadband speed’ ‘connectivity’ and everything else is below poor. Their speed is never more than 10 Kbps. While they claim 3.1 Mbps. When you file a complaint to their customer care, in the 1st 5 min. you will get to know that the customer care agent knows nothing. Because he asks you to delete temp files to increase the speed from 10 kbps to 3.1 mbps. Then they take about 30 min to give you a damm complaint number (which is a paid call, unless you have an MTS mobile number). And the complaint number will not be of any use because after 2 days you will get a sms that your complaint has been closed. Without solving it or without any call or visit.
I have sent a number of emails to the nodal officer i.e. Mr. Sandip Patnaik at [email protected] but haven’t got any reply yet in 4 months. This man is no less than a hoax. No matter how many times you email, he never replies (that I got to know from a lot of other people). Also no matter how many times you try to call him. He never takes you call Instead his assistant comes on the line and she herself is a joke Most of the times she will not answer your call Sometime when she does She pretends to be to be too busy.
To make the long story short nobody will ever tried to solve the problem. I have left nobody alone including the dealer, customer service, nodal officer or anybody who has an MTS tag. Once you buy it you are stuck forever I would recommend everybody to not even think about buying MTS unless you love and pain and troubles.
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