Mts India
Delay in activation and lack of resonse and assistance

Dear Sir/Ma’am,

I logged into MTS official website on Friday to purchase a Data Card, and the directed me to another website ‘connectindia.in’. I got a call from them finished the procedure and It was delivered to me by evening, and I was told it'll get activated by next day and I will be getting a call from activation department. But that didn’t happen so and I tried calling ‘connectindia.in’ and they weren’t responding to my call. If I call from new number they would receive and tell concerned executive is not available, please call later. But later if I call from same number they wouldn’t respond. I then contacted MTS customer care twice on Saturday and I was told I’ll be getting call by night. Hence I waited, but none turned up at all. On Tuesday I myself called again and spoke to the supervisor and he had assured me he' would get back to me by p.m. but he didn’t. Again I called to customer care and they had no solution, I asked for connectindia.in’s contact number to which I was directed by MTS people to buy, but they don't have. I asked contact number of person in charge to activate, but they didn’t have his number too. On Wednesday morning I called up to Nodal Officer regarding the issue and I was told they would get back to me by p.m., but again it was falls assurance. On Saturday I had also mailed complaint to MTS customer care email id, to which I received a reply today after 5 days and that too asking me to approach Online site from where I purchased, but MTS people had introduced them to me. I somehow traced the delivery boy and collected number and finally got activated by yesterday night. I did myself but response from MTS was nil. Please help out and provide justice.

I hope this matter is a complain able one.

Thank You,

Regards,

Charan K R

(NPD-Design, Mechanical)

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Avasarala Technologies Limited

Sy. No. 60, K Choodahalli, Somanahalli Gate,

27th KM, Kanakapura Road,

Bangalore - 560 082, INDIA

Ph: 91 (80) 2608 3300; Extn.: 228

Fax: 91 (80) 2608 3306

Mobile: 09743288134.

www.avasarala.com