Hi,
This January, my friends and I decided to get a smart phone for everyone. All my friends bought HTC smart phones. They forced me to get the same phone. I was not inclined towards the idea of getting an HTC as I have been using Nokia phones throughout my life. So I decided I will go with the Nokia 701. I was happy that the phone I got was on par with the other phones. I was happy for the last three months. Things were not the same after these three months. One evening after my sleep when I tried to switch my mobile on, it was not getting on. I rushed to the dealer who sold me this mobile, since it was a Saturday he asked me wait two more days and deliver it to a Nokia Customer Care. I delivered the phone to Nokia Customer care in Adyar. They said that there has been water logged in the phone and it will cost Rs 850 to repair the mobile. Three days later they returned the mobile saying that the phone is irreparable. I was a bit surprised to hear that the phone was water logged. There has been no instance where the phone was dropped into a water body, neither was the phone drenched in water. I took this issue with the Nokia Customer care call centre. They asked me to try another Nokia Care Centre. So I gave my mobile phone for repair at a Nokia Care Centre in Chrompet on 19th April. I received a call from the customer care saying that there is water log in the mobile phone and it will cost around Rs 5000 to repair the same. I agreed to go forward with the repair. After a week I called the Nokia Care Centre to enquire about my phone, they said it will be ready in the next two days and the charge is~ Rs 6500. Suddenly they give a call and tell me after 3 days that my phone is irreparable. On further investigation with the engineers over there, they said that the water has entered through the display jack and the PCB is “out”. This was a surprise because the phone was never ever dropped in water. So the Care centre suggested it might because of sweat. The sweat might have seeped into the jack and corrupted the phone. I have a few questions which, no one from the Customer Care Centre was able to answer. I believe that you are in a position to answer these questions. The questions are:
1. How can sweat enter a phone and damage the PCB?
2. Why did Nokia manufacture a product that can be easily damaged by moisture?
3. If Nokia had manufactured a product that is so fragile to water, why did they plan to sell the handset in India where the temperature is so high that people often sweat?
4. If Nokia allowed a phone to be sold in India, why was not I given the advice that I should use the phone only in Ac Rooms/ Cool Rooms and not to use it outside in the sun where I sweat?
5. Why isn’t the Nokia Care Centre able to repair such “faulty” models?
6. What happens to the customer who invested Rs 17000 in getting this phone and who trusted Nokia to deliver a good handset and was “cheated” by Nokia?
I believe you are in a position to answer this question. It would be highly appreciated if you could answer me these questions within 7 days. If you are unable to answer please do guide me to a person who would answer these questions.
I had sent a mail regarding this to the Nokia Regional Office in Chennai and it was delivered to them on 5/10. It has been 15 days and i have not got an answer from Nokia. Someone please help me in this.
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