Sir,
I have puchased Onida V140 mobile on 08-04 at MEMO mobiles store at vizag, Recently i ve noticed that my onida mobile is losing its control on software and its automatically playing songs and making calls or whatever it like. i think there may be some software issues. So i took it (on 30-09) to Onida customer care at Madhuranagar, Visakhapatnam. The technicians who looked at the mobile told that this model have so many problems so the company is offering replacement for that i need to submit my original bill and all the accesories back to them. so that they will give an issuing letter which i need to take to the mobile store and get my new mobile.
In this process i was lack of my mobile box (outer cardboard box in which mobile is packed) i think i may thrown it away as there is no use of it. i think i still have my mobile bill and warranty book for the proof of purchase. Remaining all the accesories i have with me.
They are not accepting for the replacement as they are asking my mobile box also..how could i get it.???
moreover, they should have literally write somewhere in the conditions to preserve the mobile cover box for claiming warranty . there are no signs of it. now they are not accept my claim. how far it is fair??
i have
1. Mobile set and battery
2. Accesories (headphones and charger)
3. catalouge (stamped the date of purchase of the dealer)
4. Bill of the purchase
What else i need to claim for warranty???
an empty box???
onida mobiles have bad customer satisfaction..
please consider my request to solve these kind of problems facing by anybody
Thanking you,
yours sincerly
Sudhakar Mangipudi
0 comments