I had puchased a cordless Panasonic phone model no. KX-TG2448BXS from Essem Communications (Hyd) Pvt. Ltd. for Rs 4200.00 vide bill no. 2485 dated 18.01.2010. The dealer had given me the phone in a box, which was not tested while giving the phone to me and when I requested that it should be tested they reassured me that we are here to help and there will be no problem. From day one since I started using the phone, there is lot of disturbance in the phone and I cannot hear the other person clearly. The outgoing as well as incoming calls are of very low volume and I cannot hear anything. I complained to Essem Communication (Mr. Pratap, mobile no. 9849023988) regarding the same and went to his shop/office and handed over the set to him personally. He kept the set with him for 3-4 days and gave it back to me assuring me that it has been repaired (the microphone part of the set was faulty and was replaced, according to him). I again used the set at my residence (the telephone line is working perfectly as my other instrument is working perfectly with no problems) and the condition was the same as it was when I had given it for repairs. I again complained to him and again the set was sent to him for repairs and again it was there with him for 4-5 days. This time according to him, the entire PCB was changed as there was some fault in the PCB. Again the set was given to me and when I used it at my residence, the condition was the same. There was a lot of disturbance and incoming and outgoing calls were very noisy.
Kindly guide me as to what future course of action should be, whether I should file a case in the consumer forum? After all it is not a small amount of money- it is my very hard earned money, which I feel as if I am going to loose it.
With regards,
Dr. Anamika Nakul
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