Hi,
I have forced to write such mail to AIRCEL, to highlight the Quick??? Response for Customer’s complaints.
This is Karthick, using Aircel connection for past 2 years, my first mobile no. 9841085055.
Before migration of my Prepaid (Mobile no. 9841199675) line to Postpaid, I have never faced any issues with your service.
Unfortunately, I have requested for Pre to Postpaid migration in the month of March, while applying the sales person informed me it will happen with in span of 24 Hrs.
But the same was taken 3 days, after much effort from my side; also I have received the welcome letter from your end (March 30th). I thought my issue was solved.
In month of April I have received my monthly bill for no. 9841085055 and shocked due to charges were appeared for another number (9841199675) which is in CUG.
(after 30th March also). Hence immediately I have contacted Customer Care to check whether both the numbers are in same CUG or not. Customer care executive has
Confirmed both the numbers are in same CUG and she has raised a complaint on 28th April SR 1-1904749108 to revise the CUG charges.
But the complaint was not yet resolved for more than 78 days, they given TAT as 48 Hrs.
Mobile no. 9841199675, since I have received only monthly rental for this number in month of April, I paid the bill. But in next month bill the same issue (Billing Error) has
occurred with this number also CUG number (9841085055) has charged. Hence again I have raised a complaint for this number which is SR 1-2155744455.
But the same was not yet resolved for more than 1 ½ month, TAT given was 48 Hrs.
In the mean time, I have received en-number of call from your Collection telecalling team on both the numbers. (Without checking open complaints)
I am tired to explain about the open complaint to those pupils. Mean while both the numbers were OG barred for two times, which is never expect from AIRCEL.
My Concern:
• I want my bills to be reworked from the month of March 20 to till date.(Mobile no. 9841085055 & 9841199675)
• In my Free Minutes also CUG numbers was detected, required waiver on the same.
• CUG number charges have to be revising in all bills for both the numbers.
• Before calling to customer, collection team has to check for Open complaints.
• My both the complaints has to be closed on priority with proper FIX.
• Since there is over due in my account, after resolving this complaint I required time to clear the dues.
• My lines should not get barred before resolving these issues. If anything has happened I forced to suit a case in Consumer court.
Thank you.
Karthick. N
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