I 'm Murugesh and using Aircel Post paid for last four year (9841956856).
regularly my credit limit was Rs.4000 for last two years and i used to speak around Rs.2000 to Rs.3000 every month and pay the bill in time with out any penalty.
but i am facing a serious problem in last four days. I was very surprise, three days back (on 11 aug`2010) my out going facility is terminated with out any prior notices. I called customer and asked, they said by mistakenly some one entered your credit limit is Rs. 1000, so un billed usage is near about 1700 so that only it happened. So we will take your request (1-2451238221) and activate your outgoing in 20 min.
I hope the problem is solve.
But the same problem is happen on the second day (12 aug`2010) also. Then I called customer care then they said the same story and finally activate my out going and given new complaint no: 1- 2458258805.
But after that also the problem was not solved. The same think repeat again yesterday and today also.
Daily my work is affected like this 20 to 30 min, means how can I do my business? Lot of important call are missed. Who is the responsible for this inconvenience?
Finally I visited aircal showroom directly, but even though no use.
Please look in to this mater is very serious and in cress my credit limit immediately.
Regards,
Murugesh R
0 comments