My name is Gourav Magotra, I owned a number of Airtel (91-9906041444) located in Jammu. Currently I am very much frustrated with Airtel services in terms of billing, as I always pay my bills through cash ontime from last 4 years (before this controversy). Due to some wrong billing between this duration i had informed the customer care about this several time and the amount get waived off. They assured the same will not repeated again, however the practice was not get stopped of wrong billing. Hence ultimately I stopped making the payment of Airtel bill, which I had informed the customer care to do the rectification first then I will only able to pay the rest amount which is actually genuine to be paid... I had received so many calls from Airtel departments for bill payments and I always requesting them to first rectified the amount which is wrongly added into it... they agreed so many times to get it rectified but they are not doing so... They are always telling me to make the payment first of 3000 amount first in which i replied to make only 2500, which they are not accepting. After then they stop my account from last six month and they still sending me the bill including late payment charges every month...
Now they are making so many calls to my parents and friends to make the payment from their own part... this case is now become a mental harassment for my parents and friends and also this will tends to loose my status also.
After making so many calls for payment now they are threatening us to make the payment and using so many abusive language (people like Gaurav Dutt airtel Jammu and Simran from taratel collection agency trikutanagar jammu etc...) for making the full payment (which includes the wrong billing charges for the controversy happens and late fee charges along with the Sevice taxes increasing due to late fee)
I request you to register this complaint and take a corrective action to get this case resolved. As this is now a mental harassment for all of us.
Regards,
Gaurav
91-9596751070
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