Hi I have advised to take Aircel post paid connection and they promised me to give the gift in a month.
Now three months passed away and everyday i was in contact with customer care and also with the manager n executive who have given me the connection, they timepassed with me saying that we will give you in a day or two days. Now they have come up with saying that can not give the gift because of some reasons.
I raised the complaint to cancel the postpaid connection but they are not at all responding.
below is the email i sent to them.
Kindly Suggest me how to overcome of this.
thnak you
Regards
Vamshi
9177787875
9700017776
Cancel my connection and I will not pay the bill of the last two months.
This is only because you are not giving the gift as you promised at the time of taking the connection.
I Have raised a request for this after speaking to (Ganesh - retention department, Mahesh . stores manager – 8686198900, executive 8801353001- vani, these two persons are not at all answering my call when I cal l them)
1-33373255072
1-3400643205
Very worst service of Aircel.
If any one call me for bill payment and if bill is generated here after this I will not take any responsibility.
Regards,
Vamshi
From: Vamshi Kumar [mailto: [email protected]]
Sent: Friday, January 07 11:00 PM
To: 'AP - Care (E)'
Subject: Reg postpaid connection
Dear Aircel team request you not to entertain with the customer in resolving the issues. When you are not in a position to handover the gifts to the customers then you are advertising yourself.
This is very very poor response and service form Aircel.
Mail says to collect the gift and the same mail is in store manager inbox (his contact number – 8686198900) but he says he don’t have the gift and contact customercare.
I don’t understand why you people are paid for when you are not responding to the customers issues…
I don’t want to continue with this connection and also the other group connections around 17 that we registered through our company because its waste of time keep on requesting your team.
I will not be paying the monthly rental for this worst service and cancel my connection.
Regards,
Vamshi
9177787875
From: AP - Care (E) [mailto: [email protected]]
Sent: Monday, January 03 5:32 PM
To: [email protected]
Subject: RE: Reg postpaid connection
Dear Vamshi Kumar Chinthapatla,
Thank you for wriitng back to us.
We apologize for inconvenience caused.
Please note that the gift will be delivered by 6th Jan.
If you have any further queries or questions, please contact us at Customer Care Helpline 9700012345 or 121 (toll free) from your Aircel mobile for any queries/requests (call charges Rs.0.50 per 3 mins) and 198 (toll free) for any complaints to reach us 24 hrs a day, 7 days a week or write back to us at [email protected] and we will quickly help you resolve the issue.
Regards,
Customer Service
&&&&&&- Original Message &&&&&&-
From: [email protected]
Received: 12/24 12:16 PM
To: AP - Care (E)
Subject: RE: Reg postpaid connection
Hi,
I have visited 4 Aircel stores but they said they did not have
any information on this. Also I have shown this email hardcopy but they said
the same thing.
Could you please let me know to whom I should contact and or to
which Aircel stores in Hyderabad I should go.
I have taken the connection through an Aircel executive Kiran -9700382082
and he assured that the gift will be given immediately after I paying the first
bill, I was in contact with him every day over phone but I didn’t get any
response from him.
Request you to look in to this asap.
Regards,
Vamshi Kumar
91 9177787875
From: AP - Care (E)
[mailto: [email protected]]
Sent: Friday, December 17 1:08 PM
To: [email protected]
Subject: RE: Reg postpaid connection
Dear Vamshi
Kumar Chinthapatla,
Thank you for
writing back to us.
We request
you to kindly visit any of our nearest AIRCEL store and collect the gift.
Do write us
back in case of further queries.
Regards,
Customer
Service
&&&&&&-
Original Message &&&&&&-
From: [email protected]
Received: 12/11 11:45 AM
To: AP - Care (E)
Subject: Reg postpaid connection
Hi
,
I
have taken Aircel postpaid connection through an executive when they visited
our organization AppLabs organization. At the time of postpaid connection I was
informed me to collect Ray ban goggles after paying the first bill amount.
Please
see the below details:
My
Aircel #- 9700017776
Receipt No. :
483981
Request you to
handover me the Ray ban goggles as informed earlier.
Thank you.
Regards,
Vamshi Kumar
Chinthapatla |
TeamLeader |
AppLabs
Office: 91 40 2355 8000 | Ext:3110 | Mobile: 91 9177787875
vams [email protected]|
AppLabs.com
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