Dear Sir,
I miss Ashu Arora resident of pune would like to file a complain against the aircel service providers. I had purchased an aircel postpaid connection 08796210002 and at the time of purchase i submitted all the documents and paid Rs 300 as the activetion fees to susmita the agent at aircel gallery aundh.
I have the receipts with me.
Within 2 days again i got the bill of rs 300 from aircel and asking me to make the payments. I informed them that this amount has already been paid at the time of taking the connection but they are not ready to listen to me even though providing with the receipt num they are again and again calling me around 10-12 time i am receiving the calls from the asking to make payments. After calling several times and making several complaints there is no response or results from their end and they have discontinued with the services. In customer care i had spoken to Bhushan (pune) floor supervisor, and had received several commitments from him. But he also did not give any solutions at the end.
Its simply a case of irresponsibilty from the service provider and fraud with the consumer.
I have the bill num and receipt num with me.
The kind of mentsl harrassment i have received because of them staying on hold for hours with customer care and talking with with customer care for hours asking for solution was extremely harrasing. I want the claims for the kind of trouble and mental harrassment i got because of aircel. There is very poor coverage as well and that issue is also never resolved. As well as i want the money back which i paid to them.
Kindly help me in coping up with this situation.
Receipt num - AL-S 57186
Bill num - 48251126
Mob num - 08796210002
Full Name- Ashu Gurmukh Singh Arora
Bill Date - 27/02
PLease Help me.
Regards
Ashu Arora
Mob num 9923598816
9923598817
08796011001
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