Hi,
I had actually requested AIRCEL guy not to generate my bill on 9th of every month but even after my humble request they are generating it on 9th only; Actually i had opted Aircel postpaid connection just to access pocket internet on my cellphone, even though i have VODAFONE sim for my regular calling purpose.
Since the day of activation (14th Jan'11) of aircel sim only 5 to 6 days i could able to access pocket internet successfully, after that i could not able to access it; so for this i was continuously calling customer care number 121, 198 & 9700012345; whenever i call 198 customer care executive will say me to call 9700012345 after this when i call this 10digit number customer care executive says me to call 121, wen i call this number and spent around more than 3 to 4 hours of time on continuous 3 sundays than also my problem is unresolved and unsolved. Whenever i call customer care they will say ki your problem has been sorted out now you can use PI easily then they will ask me to put down phone whne i tried accessing it after switching on my cell then also i was not able to access internet. Since from jan'11 onwards i was not using this sim than also i m paying every month Rs.550. Its not just acceptable.
On one day customer care executive told me that problem is with my handset only. after that i actually tried in other handset also; but my problem remains to be unsolved. on march 28th i have purchased MOTOROLA EX115 Dual SIM handset even for this handset also my problem remains to be same. Today also i called 121 first then cust care exe told me to call 9700012345 as 198 is not working due to some technical problem then i called 9700012345 here cust care exe sent me a setting msg which my handset couldn't able to read it. Then once again i called 9700012345 now cust care exe told me to call 198. when i called 198 here once aagain customer care person told me to call 10digit cust care number. I thing aircel dont have properly guided customer care executive thats why they are unnecessarily increasing BP of their customers and wasting their time by keeping highly uneducated professional customer care persons.
I have experienced a pathetic, worst than the worst service from aircel and will not suggest anybody to go for it. compared to aircel service vodafone services are much much much better... in terms of network & also resolving their customer problem in time.
thumbs down to aircel...!
I had opted aircel because i thought it's services are better than vodafone looking into their commercial but i wont believe TV, Outdoor and any other commercial. I will now believe what i experience.
Regards
Shrikanth
Vodafone Mob:99669 99896
Aircel Mob: 97000 34445.
[email protected]
Please any one do suggest me with email or with text msg. What should i do with this poor service provider?
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