Hello Sir/Mam,
My name is Ankit Arora. I have a prepaid connection from Aircel. I have got my mobile number (8909686080) recharged (easy recharge) three times with Rs. 14 top-up for 250 MB internet usage each time, however my balance got deducted two times which was a total of around Rs. 65 (approx Rs. 50 first and then approx. Rs. 15 on 15/04).
I also received a warning message both the times that I have consumed 175mb, asking me whether I wish to continue with the GPRS services. I continued with the services, as the usage limit was 250 MB. However, my balance still got deducted.
Also on 16/04, I got my mobile number recharged with Rs. 20 erecharge and as soon as I connected to the internet, Rs. 16 got deducted again.
I have called the customer service of aircel many times, however they are not giving me any solution and refund, moreover they are disconnecting my phone whenever I ask for any details for my internet usage and now they have put my number on no answer and are not picking up my call.
Please do the needful.
Thanking You.
Ankit Arora.
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