Am using AirTel Prepaid mobile service for past 6 years. For My mobile No.9944705008, for last couple of month account balance have being deduced automatically stating VAS - Easy search has been used. I was not using any of the VAS services. Amount has being deduced without any my knowledge and not got any intimation (Not got any prompt messages or SMS regarding this) about amount deduction. I was unaware about this services and amount has been debiting constantly from my account.
When i accidentally checked on (17/11) about last 5 value added service details, I was shocked to see 1.5 Rs has being deduced constantly for past few days. I am unaware totally how much amount has been debited from my account till now.
I contacted AirTel customer care on 18/11 and notified about my problems. Ref.no. CBDWP211179108. But again on 19/11 an amount of 1.50Rs has been debited for using VAS Easy search. Again i Lodged a complaint with them Ref.no. CBDWP211200854 on 20/11. again on 20/11 and 22/11 amount of 1.50Rs has deducted from my account.
when i tried contacting AirTel Customer support on 22/11, I could able to Connect them. Again i lodged a complaint using another mobile (could able to contact now. How weird!) Ref.no. CU12121122718220.
Really Fed up calling them and they could not able to resolve my complaint. even i contacted their Zonal officers and yet my issue is not been resolved.
Am using Nokia 6030 which do not have any advanced Internet options but GPRS settings. I have change all my setting such that none of my configuration pointing AirTel mobile office settings. Also have Made service messages option OFF. There is no possibility of connecting to GPRS.
Please help me in resolving this issue and credit all my debited amount from my account. I don't know how much amount they will be debiting in future until issue resolved completely.
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