I want to submit a complaint & inform you about Reliance poor communication gap or unmanageable services which I faced. I am using reliance (No. -9300009888) postpaid 440 plan and now I want to migrate this service in prepaid (Convert postpaid in prepaid). Now I want to convert this number (9300009888) in prepaid. For this I already visited in customer care of reliance which is in Thatipur, Near petrol pump, GWALIOR (Vishnu) at dated 08/12/2012 & filled a migration form. I have already paid my all amount in advance. After this process customer care told me it will convert in 5 days but 10 days have been left, its still running in postpaid. I have complaint many time in reliance customer care from my mobile, they all time taking 48 hours time for resolutions and after 48 hours no buddy inform or call me, every time I have to call at reliance. I am attaching my all voice conversation in this mail (play in VLC). Now customer care says YOUR PLAN 440 IS NOT ELIGIBLE FOR MIGRATION. (No buddy in customer care describes me in detail.)
Reliance is not able to convert postpaid in prepaid, so how can I solve my issue. I have already paid much more to reliance now I want to convert my number in prepaid. I will take legal action for this if reliance not supporting me.
Kindly help me.
I want to ask from Reliance :-
Why u can’t migrate my number in prepaid?
Why you not describe me in detail about this issue?
No buddy call back me or inform me about my issue, every time I have to call…., Why every time I call reliance?
My all friends able to migrate postpaid connection in prepaid but why I m facing this issue?
Laka ka bazaar,
Mob- 9300009888 / 9300060570