I gave a request for migration to prepaid and i gave the request which was not done and they still charge me monthly rent eventhough i'm not even using the no cos i moved to other state... i rasied this complaint over the phone to customer care but no resolution and s finally spoke to nodal officer still nothing so decided to write a mail but its still not been sorted out... i'm attaching my written communication here and if u read it u'll find out the reply that they are sending is a standard template... i first sent them a mail stating my problem they sent me a reply after 5 days then i replied back to that mail clarifying some facts that they have mentioned but the reply i get for that is the exact same template as Wat i got for my first mail...
here it goes...
Dear Customer,
We understand from your previous interaction, you have expressed concern over Migration delay of you Postpaid mobile number 9789937899 to Prepaid.
We regret the delay in replying to your mail.
We regret for the inconvenience caused due to above mentioned episode.
We have been trying to contact you many a times. Unfortunately, due to non-response on your number we have been unsuccessfull in our attempts to reach you.
We already requested you as per our reply mail to clear your billed and unbilled amount and submit the following documents at your nearest Airtel Relationship Centre.
1. 1 passport size Photograph
2. Address Proof (Passport, Driving License, etc)
3. Photo ID proof (Driving License, PAN card ¿ incase of non availability of PAN card, please submit Form 60, etc)
Further we would also like to inform that you have an Current Outstanding of RS. 1077.76 /- for the bill for last 4 months and unbilled amount of Rs.30/- as on date which does not include the current usage, roaming, rental and discounts, if any in your account.
Hence we request you clear the above mentioned Outstanding and Unbilled Amount to migrate from postpaid to prepaid so that we will go and initiate further action from our end.
For further assistance, mail us at [email protected].
We thank you and value your association with Airtel.
Warm Regards,
Prabakar Nagappa S
Appellate Officer
Bharti Airtel Limited
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&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 11/09 06:12:49
Subject: Re: MIGRATION FROM POSTPAID TO PREPAID & THE PATHETIC CUSTOMER SERVICE [|BAL|9789937899|709201017829|]
hi prabhakar,
I thought it is
just the customer service agents who are making a mistake, but now from your
mail i understood where the problem lies in... In-spite of me, mentioning my
contact number (in the end of original mail & also in my mail signature)
clearly in my mail, you are saying that you tried to contact me many a times in
my old no..
Now regarding your
request to clear my bill amount... i cleared all my bill dues when i gave the
first request on 26th may but its been your representatives mistake of not
taking any action on my request and so my monthly rent & hello-tunes
got accumulated and now I've a Outstanding of RS. 1077.76 /- for the bill for
last 4 months and unbilled amount of Rs.30/- as on date.. this clearly being a
mistake/ error from Airtel's end i cannot pay the bill for that..
I'm now living
at Bangalore and none of the relationship centers here accept the request for
postpaid - prepaid conversion for TN phone nos.. i'm
in Bangalore from February'10 but i paid my bills till may, even though
i dint use it because they didn't accept my request here in Bangalore and so i
came back to Trichy mainly for that matter. This being a complete mistake on
your end i request you to take corrective action and convert my postpaid to
prepaid without me having to pay anything as i don't have any usage on the
card..
Thanks & Regards,
Pradeep. M
ph : 91 96639-78999
On Fri, Sep 10 at 3:50 PM, wrote:
Dear Customer,
Thank you for writing to Airtel.
We understand from your previous interaction dated 07/09, you have
expressed concern over Migration delay of you Postpaid mobile number 9789937899
to Prepaid.
We regret for the inconvenience caused due to above mentioned episode
We have been trying to contact you many a times. Unfortunately, due to
non-response on your number we have been unsuccessfull in our attempts to reach
you.
We request you to clear your billed and unbilled amount and submit the
following documents at your nearest Airtel Relationship Centre.
1. 1 passport size Photograph
2. Address Proof (Passport, Driving License, etc)
3. Photo ID proof (Driving License, PAN card ¿ incase of non availability of
PAN card, please submit Form 60, etc)
There is an Current Outstanding of RS. 1077.76 /- for the bill for last 4
months and un-billed amount of Rs.30/- as on date which does not include the
current usage, roaming, rental and discounts, if any in your account.
Hence we request you clear the above mentioned Outstanding and Unbilled Amount
to migrate from postpaid to prepaid.
For further assistance, mail us at [email protected].
We thank you and value your association with Airtel.
Warm Regards,
Prabakar Nagappa S
Appellate Officer
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=B0D03740B9DA
3D444BB0D0335FBECF3255B8D9246DAFD03352B2D43453BBDC27&refno=709201017829
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc: [email protected]
Sent: 07/09 12:52:13
Subject: migration from postpaid to prepaid & the pathetic customer service
hi,
I'm writing this with regards to my TN Airtel phone # 9789937899. I
gave
a request for migration of the postpaid no to a prepaid as i'm not using the
no
very often since I've moved out of TN. this request was given in the Trichy
cantonment AIR CONNECT showroom on 26th of may after clearing my outstanding
bill of around Rs. 1563 with all the required documentslike my photo, written
request and my ID proof. On monthly basis i still get my bills. and they still
renew my hellotunes and charge me a late fee also.my number is still not
converted to prepaid and they say the reason is i've outstanding now.your
executives made a mistake of not converting it to prepaid when i cleared all
my
outstanding and later they accumalate my hellotunes and monthly rentals &claim
i've usage and cos of that they cannot convert. this is ridiculous, every month
i'm calling in to customer care repeatedly and every manager says something
different and they promise that it'll be done in 48 hrs or so but i never hear
anything back from them within the time they promised. My bills come on time
without fail, but not any resolution.
Also your collection agents are calling in to my friends, whose no i've given
as a reference at the time i got the connection.and they never call me in
my Bangalore no though my friend gives my contact no to them. they never call
me and ask for a bill instead they keep disturbing my friend every 10 days in
spite of he giving my no. last 10 days back even i spoke to the collection
agent thro conference call and gave my Bangalore no to the agent to call me
in
that no but i never got a call from him, but then they still keep calling my
friend. he is also furious with the Airtel service and might be cancelling his
connection too.. i've been using many airtel nos from the very beginning for
the past 6-7 years and i've never faced any problems but now i'm having issues
with all the airtel connections that i'm using. your customer service had gone
down. if this continues to happen then you might loose all the customers and
the top position you claim to be in INDIA.
I'm thinking of cancelling my TN postpaid all together, my Bangalore
postpaid,
my Airtel DTH and also my mom and dad's airtel service altogether and moving
to
a different service if this is not been taken care of within this billing
cycle
making sure i'm not getting any more bills with the prepaid conversion been
done.
Any communication regarding this should be in the no 9663978999 or to this
mail
id
Thanks & Regards,
Pradeep. M
ph : 91 96639-78999
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This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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