Dear Sir,
I am holder of prepaid Idea mobile phone with No. 9718890596. Today at 3.58 p.m. a message received from 54300 asking me to download bolly beauties video http://ideaalert.vuclip.com/isp? sn=2513&vpid=8&src=VPINMI&mdn=Ciw2RIRgmBIFsP0z0dZIgA==&chI=103&method=Update_s and immediately thereafter without my consent/permission, another message was received from IZ-ideaCMS stating that "Dear Customer, thank you for downloading VIDEOS from XINLABS. You have been charged Rs.99.
This is nothing but cheating being done by your company because neither i gave consent for the download of the aforesaid video nor without my prior permission was taken to download the same and automatically deducted Rs.99/- from my account.
I immediately contacted your customer care, where one Akshay attended me and was not at all willing to help me. Straightaway he stated that I must have downloaded the video. On my further insistence, he stated that he does not have detail in the system and therefore I should call after 4 hours. I asked him to lodge a complaint, he straight away refused stating that he will not do the same. On my asking to forward the call to his senior, he again refused to do the same saying he will not do it. Again on my insistence, he reluctantly forwarded the call to his senior one Arvind, who again repeated the same thing that he does not have detail in the system and i should call after 4 hours and he also refused to lodge the complaint.
This attitude of yours is completely uncalled for and frustrating with sole intent to cheat and harass your customer. I for no fault of mine have been disturbed, harassed and my precious time is being killed by your illegal act apart from swindling my Rs. 99/-
I call upon you to immediately credit back Rs.99/- to my account failing which I will be constraint to file case of cheating against you all at your cost and responsibilities.
Also please train your staff to be more humane, helpful and friendly with your customer for betterment of your business. I hope my complaint is attended positively and I am not harassed any further.
Yours Harassed and Cheated Customer
Nishakant Pandey
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