Dear Sir,
I am holder of prepaid Idea mobile phone with No. 9881886910. Today at 6: 57p.m. a message received from 54300 asking me to download bolly beauties video http://ideaalert.vuclip.com/isp? sn=2513&vpid=8&src=VPINMI&mdn=Ciw2RIRgmBIFsP0z0dZIgA==&chI=103&method=Update_s and immediately thereafter without my consent/permission, another message was received from IZ-ideaCMS stating that "Dear Customer, thank you for downloading VIDEOS from XINLABS. You have been charged Rs.99.
This is nothing but cheating being done by your company because neither i gave consent for the download of the aforesaid video nor without my prior permission was taken to download the same and automatically deducted Rs.99/- from my account. I immediately contacted your customer care, where one Mohan attended me and was not at all willing to help me. Straightaway he stated that I must have downloaded the video. On my further insistence, he stated that he does not have detail in the system and therefore I should call after 4 hours. I asked him to lodge a complaint, he straight away refused.
This attitude of yours is completely uncalled for and frustrating with sole intent to cheat and harass your customer. I for no fault of mine have been disturbed, harassed and my precious time is being killed by your illegal act apart from swindling my Rs. 99/- I call upon you to immediately credit back Rs.99/- to my account. For betterment of your business. I hope my complaint is attended positively and I am not harassed any further. Yours Harassed and Cheated Customer
Siddhesh Bhatka
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