I am using Airtel pre-paid number 9849709206 for last 10 years. Recently when I installed MyAirtel application in my Andriod instrument, the registered name is showing somebody else' name. When mailed and checked with 121, airtel executive confirmed that it is in somebody else' name. I've submitted required documents requested by airtel, more than thrice in last 10 years. I've personally handed over documents to Airtel office, Vikrampuri, Secunderabad & Airtel Office, White House, Begumpet, Hyderabad. In spite of this the name and details are not changed according to the documents. Are these airtel offices are dummy offices, do destroy documents once they received it from customers. If not, then whey my name is not registered in their database. After writing several mails to 121, the executive says he cannot talk to those airtel offices and change the details. He was suggesting me to personally visit airtel office and check with them. Why should I do all these things? When I've submitted documents, why can't customer care executive can contact at those offices and get the documents. Is airtel do disintegrated?
Kindly do the needful.