Dear Sir / Madam,
We are using Tata Docomo prepaid mobile service since last few years.
The mobile no is 9038680706. The connection is in the name of my wife Mrs Dipanwita Maity.
On 31.12. during our visit to a place called Taki in West Bengal, a balance of Rs 99/- & Rs 65/- (Total Rs 164/-) deducted by Tata Docomo on account of Roaming Charge & one SMS charge. My wife tried a to make a call in my Mobile around 4 pm and that time Rs 99/- was deducted although the call could not be connected
We have used other mobiles from other prepaid service provider e.g. Airtel, BSNL & T24 etc on the same day at Taki and no one has neither deducted any such roaming fees and nor the abnormal SMS charges.
Based on the above fact, I requested Tata Docomo repeatedly for reversal of my balance which was deducted in an unauthorized / wrong way. But my request was blantly turned down by them.
In this circumstances I feel myself extremely cheated by Tata Docomo and request you to kindly take this issue up so that I can get a resolution against the mental harrasment and balance deduction.
Regards,
Santanu Mandal
9433435635 / 9163442185 (Mobile)
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