Hi,
On Friday (4 Jan), my balance was 111. But on Saturday night it became 101. I remember I made a phone call which costed me Rs. 5. SO ideally the balance should have been Rs. 106. I dont know how my balance went down. Even yesterday (10 jan), Rs. 10 was deducted from my main balance.
When I called the customer care on 7th jan, the exective disconnected my phone saying their service was correctly down and asked me to contact later.
On Wednesday (9th jan), the customer care executive told me that there was some flaw with the server on Sat due to which my money was deducted. He said that he had filed a refund request and that he would send out to me the tracking id. But after the call was disconnected, I neither received the tracking id (which I re-confirmed with the executive that he would send me) nor did I received the feedback enquiry!!
On Thursday (10th Jan), the executive told me that he could see only 3 days of data. On repeated urging, he told me that on Saturday (dont know the exact time) your balance was 101. Dats it?
This is not the first time I am facing such a issue. Earlier my Rs. 59 recharge was deemed void and Rs. 39 pack was reactivated saying that it was auto-renewal pack. I didnot file a complaint thinking it was some system design problem.
What sort of systems do you make make? Don't I have the right to know how where does my money disappear? And your customer care executives are just annoying. Instead of information, all they say is "Sorry, system problem"!!
Thanks,
Mukesh
9019622530
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