I have been using my aircel number for the past 3 years. Presently I had 53 rs balance in my account. 3 days back when i tried to make a call, I was informed that the outgoing call facility on my mobile is temporarily disconnected and I need to contact customer service. As instructed I did that, and the guy who attended the call informed me that, it is blocked due to no balance and nothing can be done. When I asked him why its is like that, he told me like its due to TRAI regulation. I didn't receive any notification from Aircel regarding this till date, if something is wrong they should inform me first so that I can correct it. Kindly help me in getting my number back asap.
I am able to receive calls in my number, and can call Customer Care. i didn't check the SMS sending and receiving capabilities.
I can see that I am not the only one who is facing this problem, kindly take this seriously and help us to retrieve our numbers. Thank you in advance
My Number is : 9809412003.
My name : Georlin
My Circle : Kerala.