Complaint / review / scam report
Balance Deduction but no service activated

I purchased a new SIM from Reliance. Its number is 8055791494.

After activation, I requested to enable 5p SMS facility by paying Rs 14 through reliance website.

I got message that service has been activated.

Though the amount was deducted, but 5p SMS facility was not enabled.

So, I requested to enable this facility by sending SMS *777*14#.

Once again, I got message that service has been activated and the amount was deducted.

But, when I send SMS, Re 1 is deducted.

After getting annoyed, when I made a complaint to customer care, I got a reply that since its new sim,

you had facility to send 99 free SMS after by paying 1st SMS charge.

When I requested them, that I want 5p SMS facility and not the current one, they told its not possible.

Also, you wont get any refund of the amount you paid for 5p SMS.

I don't understand, when there is no facility for which I requested, then how can you charge for this.

Also, when I made a request for some facility, why cant Reliance inform us that a service is already active on your mobile.

Instead, they deducted the amount with no service enable.

I request you please refund the amount (Rs 28) for which there is no service.



Author: ajeshjha

Offender: Reliance

Country: India   State: Maharashtra   City: Pune

Category: Telecommunications

1 comment

RCOMcare 22 February 2013, 4:26 AM
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.