Respected Sir,
I am Mrinmoy Das from Midnapore (721101), West Bengal, a customer of Aircel mobile company. My Mobile no. is 09614315251.
On 27th of June I recharged with a Rs. 98 Pocket Internet RV for accessing! months free internet. But I could not use this felicity for a single time. I did number of complains (one of the complain nos was 002718766) to the customer care of the company. They took my complain and assured me that it was a temporary problem and would be rectified within 72 hrs. But throughout this whole month I did not use the service. Then after one month they said my time limit is over and they could not do any thing. Then after some days I again recharged with Rs. 14 for 3 days free internet. On that time I could use for 10 - 12 hrs in total instead 72 hrs. I did complain again (complain no. 1 - 1172646008 on 18/11) and they told to co operate with them and as a result I get nothing. They took my location with specific land mark and after few days told me that in Paschim Medinipur and Birvum district they had some problem with network strength and they would rectify it very soon. Then again on 5th January I recharged again with Rs. 98 Pocket Internet RV and faced the same problem. So I did complain again on 6 th January and tha complain no. is 1-1456912311. They took my alternative no. which is 09474069324 and assured me that I would get a call from them. But nothing happened. So again I did a complain on 13 th of January and the complain no. is 21534778. But till now I do not get any feed back from them and my problem is there where it was.
So my request to you that plz help me to get the justice.
Thanking you,
Yours Faithfully
Mrinmoy Das
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