Myself Debi Prasad Bhattacharya, have been using Airtel prepaid since Dec '09. I have recharged my mobile 9612927948 on 01.03.2010 with Rs. 33, which is supposed to be the "free sms pack".
But my experience was like this:
1. That pack was NOT activated.
2. I called 5 times in the customer care, they have said the same words "your problems will be resolved within next day 5pm" but it was NOT resolved.
3. I did NOT get any money back and moreover, due to the mischeivous customer care people, some extra packs were installed in my mobile.
4. Now, when I am trying for 33 recharge, it is not happening.
I want to know just one thing. Is it a right behaviour to a dedicated customer? You please go through HOW MUCH i recharged for during last 4 months and so, but i am getting these results.
If you can, please answer my question.
Debi Prasad Bhattacharya.
Scientific Officer,
National Informatics Centre
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