Hi,
I had recharged for Rs. 52 for getting SMS benefits on my mobile connection. It's validity is one month. I had recharged this on 28th March. I stopped getting benefit of this SMS pack on 12th April. I registered a complaint in customer care (complaint no. 041357248700). They said that they will revert back to me with solution on 16th April. I used to send SMS thinking that I will get my money back once they rectify this issue as they had said this in the beginning. I called them on 19th again saying that it has not been addressed (complaint no. 0419567250). They said that it will be done till 21st of April. I still kept sending SMS while I was being charged for each SMS. Each local SMS was worth 50 paise and STD SMSes were 60 paise. I called back to customer care on 23rd April. They said that they can't refund the money. I was shocked. They said that its validity can be increased but they can't refund the balance. So, I stopped sending SMSes and sent only when necessary. They said that it will be done till 28th (complaint no. 0422470728 and 0422464558). I started getting the benefit of free SMS from 28th April.
But I have lost more than Rs. 100 in this whole fiasco. I wanted my money back but they did not do it.
I have reached a conclusion that this is their new money making scheme. Offer customers some pack which offers free smses. and then stop the service. Customer who is facing this for the first time will do the same thing like me and will end up paying for SMS. They will get good sum of money. Then they will start this again and will extend the benefit for few more days. In between they just made a good sum of money by laundering it. I would like to bring this into notice as I have got to know that they are doing this for many customers and just think if Rs. 100 multiplied by 1000 people (assuming at least 1000 people are using this service and facing problems) they can easily make money worth one lakh. They are looting us in the name of free SMS while other service providers are providing this service at very cheap rates (without doing these cheap activities).
I want that strict action should be taken against them.
Thanks,
Rajesh Kumar
Mob. No. 9611131184
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