Hello,
I have approached airtel for new broadband connection (040-40164445) on
22-11.A person named Raju (9985855950) came to my home and checked the
feasibility of the connection and said that it is possible to give the
connection and collected a sum of Rs.800/- with the required documents and
promised that i would get the connection with in 48 hours.
After 3 days when i contacted him, he said i will get the connection that
day.and this keep on continued till 29-11 and nothing happened.
I raised a complaint with airtel customer care regarding the delay happened
with the reference number 8000048.Nothing happened even after that.
I spoke to Mr Sandeep (Team Leader, 9959297409) and Ms. Kala (040-40156703) who
keep on delaying the process and giving false promises.
when i approached Airtel office (040 - 40000259) Mr. Krishna (Coordinator)
connected my call to Mr Niven Raj (Manager-Sales) and they have confirmed that
it is not possible to give the connection as there is no feasibility with my
building.
Why cant you guys check the same before i applied for the new connection? At the
time of applying you people are betraying/misleading the customer that
connection is possible for my building and after taking the money you are
saying that giving connection is not possible. You people are cheating the
customers.when i asked for the refund Krishna was saying it will take 30
working days to get back my refund.
First thing, You people are cheating the customer by giving false promises.
Secondly, Keep on delaying and dragging the issue with out giving the proper
status even for the service request raised.
Thirdly, When customer is asking for the refund you are asking him to wait for
long time.
With out checking the feasibility, you made a false promise to customer that
giving connection is possible and collected 800/-.Now you people are saying
that there is no feasibility for giving the connection with the building.
I have already invested 300/- for calling you guys every day.
If i am not going to get my refund back, i am going to approach the consumer
court for cheating the customers and disturbing their peace of mind by giving
false promises.
Regards,
Raja Sekhar K
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