Dear Sir,
Telephone Number: 044-42668592
We are really sorry to say Airtel calling itself as a brand is not really bothered about its customers. In fact, we have been talking to nearly ten to twenty times. The issue started on December 11 wherein we were informed by your call centre about shifting of line since we are moving within the same area in west mambalam. We were advised to pay the bill and we completed the process online immediately. Thereafter, we spoke to your customers service on Dec 12 and we requested them to close the line by Sunday and shift the line. We were told that maximum by Dec 16 line would be shifted once feasibility study is over.
On Dec 16 we spoke to call centre and the call was escalated to Mr. Ramanath Boopalan who promised us that the line would shifted within 24 hours. Thereafter, we made calls to your customer service and the reply was confusing. Yesterday, we called the customer service and we were told that feasibility was checked and port is not available. Again after 10 minutes time when we spoke to another person in call centre he said that port is available and the connection would be given by Dec 17. On Dec 18 we made nearly 5-6 calls and each time we got different answers and we were told to wait till tomorrow. We made a last call wherein we were told not to worry since the complaint has been taken vide serial number 27675890. We were also told that one Mr. Srinivasan has checked and mentioned that loop line is given and the final connection would be over by tomorrow. Due to this cofusion we have spoken to other service providers Reliance, Tatas and BSNL and we are deliberating to go for new connection with new service provider. During our last call your Customer Service requested me to wait till tomorrow 6.30PM and assure that the matter will be resolved by tomorrow. We would be grateful that matter is given immediate attention failing which we would be forced to take this matter to your Chairman and Managing Director/Consumer forum for harassing us.
Hope somebody really bothers about customer like us.
Regards,
S.Raghuraman Mobile :9176626102/202
0 comments