Dear Manager Customer care / nodal officer,
After my below mail, neither the probelm is resolved nor amount is refunded. Instead of discontinuing the full connection only my IPTV was disconnected. I had made at least 7-8 call to your call center in last 48 hours but no solution is provided. Inspite of their repetative assurance till now my connection is not working.
I am fustrated with the kind of services Airtel provides.
Regards,
Bimal Kumar Srivastava
Mobile-9910183877
&-- Original Message &--
From: Bimal Kumar Srivastava
To: [email protected] ; [email protected]
Sent: Thursday, April 29 9:33 AM
Subject: Re: IP-TV is not clear
Dear Bhawan / Manager Customer care,
I am still waiting for response.
If you are unable to resolve it please discontinue my full connection and refund the the full amount of Rs 2250=00, I have paid towards its installation.
Regards,
Bimal Kumar Srivastava
Mobile-9910183877
&-- Original Message &--
From: Bimal Kumar Srivastava
To: [email protected] ; [email protected]
Sent: Monday, April 26 6:15 PM
Subject: Re: IP-TV is not clear
Manager Customer Care,
Your Engineer has visted our house and demostrated the quality of picture through the external wiring but there was no improvement in the quality. He agreed and confirmed that on 42'' LCD TV qualtity of picture through IPTV can not be like cable TV. That means either I have to go for the cable TV or change my LCD to get the good/comparable quality.
In this situation I do not left with any option other than to discontinue the IPTV which has been put as demo purpose for me. I want to get refund of Modem charge I have paid in this condition.
Regards,
Bimal Kumar Srivastava
Mobile-9910183877
&-- Original Message &--
From: Bimal Kumar Srivastava
To: [email protected]
Sent: Thursday, April 22 1:45 PM
Subject: IP-TV is not clear
Manager Customer Care,
I recently gone for Airtel IP TV with broadband WI-FI connection. My landline no is 01204157680 and my Account No is 15663823. At the time of installation we observed that quality of picture is not good and even the worse than the Cable TV with Set top Box. Your person come for instalation informed that it is because of bigger sized 42" LCD and quality of cabling in the society and told us that they will put external cable for the better quality. I informed that I am considering this installation for demo purpose only and will accept the installation from the date external cable is put and quality is good. But some how they have got the insttalation certificate signed from my child.
I have followed with the concern 5-6 persons including the person through which I had taken the connection many times but till date nothing is done. I received the first bill also for 10 days while I am still using the Cable TV at my home.
This is not at all acceptable to me. You have to got my problem rectified and wave off the current bill and start charging from the date problem is addressed.
I am trying to reach your call center through 011-44441111 for last 2 days but it always gives busy tone. Is there any other number. No body is listening to my problem can you solve this.
Regards,
Bimal Kumar Srivastava
Flat number :2B063,
G.C.Grand Society, Plot number-2C
Vaibhav Khand, Indrapuram
Ghaziabad, UP- 201214
Mobile-9910183877
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