Hi all,
I am using Airtel for more than 3 years and being a valued customer Airtel has changed my plan from 2MBPS to 512KBPS without any intimation. I am paying bills every month with out fail. I called customer care on saturday and i was promised that resolution (38560296) will be done before same day 13:59:07 and i called at around 13:30 and i spoke to a girl rep there and she hung up the call on me. I called again and i reached same person i think and she gave me a fake complaint # 45201459.I came to know about this when i rang them back in the evening cuz i was expecting a call from Supervisor which the Girl promised me. The issue started from 7th October to till date and I AM NOT GOING TO MAKE PAYMENT FOR THESE MANY DAYS.
I was promised by Airtel that 2MBPS for 100GB and there after 1MBPS. according to Airtel Fair Usage Policy.
Please look into this case consumer court and protect consumers like me.
I dont have any recomendation nor i dont have any political power/money. so please help me in this.
Thanks
Karthik Kesavan
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