I have been a loyal customer for airtel for last 10 years and never defaulted any payment. however, this time around I have been frustrated with Airtel service
I had a airtel land line connection (080-41710137) which I had requested to disconnect 3 months back. No one from the airtel bothered to either come to collect the landline instrument. After months of followup the Airtel disconnected the connection in December but still no one has come to collect the equipment. Since, it caused a lot of inconvenience from your end I didn't pay the outstanding amount. A week back some random idiots from your legal team start calling. I patiently registered my complaint to them & stated that I would make the payment. Today a girl called Jeniffer from Airtel legal team first calls me 10 times. I couldnt attend the call since I was in a meeting. then she gives a threatening call to my wife. below were the words used.
" Why the hell have you not paid the bill? I will now call your husbands friends from his mobile dialed list so that you guys will get embarrassed and pay the bill"
Then she goes ahead and calls 8 of my friends asking them to ask me to pay the bill or they will be made to pay it. Getting frustrated, I call her saying that I will make the payment but please stop this nonsense. She threatens me to pay the bill within 2 hrs or she will continue calling. I warn her that, calling people from my dialed list is invasion of privacy & its a criminal offence. but she refuses to listen. I had to waste my 2 hours of office time to pay themeager 2800/- amount which less than my 1/2 day's pay.
Calling people from my dialed list is a serious case of invasion of privacy.
I am going to take a written complain from all the friends whom she has dialed & also have recorded copy of the threatening conversion with my wife. & file a legal complain in police station
Prasad Tawade
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