Look at the letter written by me to Airtel customer care and look at the irresponsible reply ;
Dear Mr. Gopal,
Warm Greetings from all at Airtel!
This has reference to your below email, we would like to reiterate that we would be unable to credit the amount of Rs 178/- towards the mobile number 9845915369 due to the expiry of the validity period.
Should you require any further clarifications, please do call our 24-hour Customer Care on 121 [toll free] from your Airtel mobile or 98450 98450 from all other phones. You could e mail us at [email protected].
We assure you the best of our services at all times.
Warm regards,
Manjula M
Nodal Officer Team
S Gopal
11/24 10:47 AM
To NodalOfficer. [email protected]
cc
Subject Re: From Airtel!
P Please do not print this e-mail unless it is absolutely necessary P
Hi,
I regret to inform you that when I contacted the person who charged this amount, he told me that the amout would be credited to the lifetime validity of my account and a separate account would not be created. Also, he informed me clearly that Airtel started this new scheme of creating special accounts with effect from November 1 . Since I had done the recharge on October 22 this scheme was nowhere in the picture and was not informed to me at all. Hence if you are planning to make free money from your customers, this is what is known as fraud. I want my hard earned money to be credited to my lifetime validity since the shop owner who recharged this amount told me clearly that Airtel is committing this fraud. He is willing to support me and go to court or any place against Airtel to get the money refunded. If you want me to go to consumer court or any other point of justice, I can very well do that. I expect a favourable decision as soon as possible from your end.
As I told, the person who recharged this amount for me is ready to support me, since he well and truly told me that I recharged on October 22, during which there was no such scheme.
The address of his shop is given below;
SLV Enterprises
# 7, Anjenappa Building,
Near Mallesh Palya Bus Stand,
Shop owners' Phone number - 9902256089.
I know that Airtel would not like to lose a valuable customer like me and I would expect a credit for the lost amount and nothing less
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