Hi,
I have been a postpaid customer of Airtel for 2yrs (appx). My problem started as soon as I tried to get it changed to Prepaid. I called up Airetel helpline and got the details if local Airtel local Relationship offices in South Delhi.
They directed me to Lajpat Nagar office. I went there around Jan 14 and they told me that Airetel is having problem for changing from Postpaid to Prepaid and I should contact them on after Monday. I went there again on Tuesday and told that they do not have Duplicate SIM and directed me to go to New Friends Colony Office.
I sent there on Jan 20 only to be told that they are still having problem for duplicate SIM and check on Friday-Jan 22. I again sent on Jan 22 only to be told to come after Jan 26. Otherwise, I should go to their Gurgaon office to have the SIM changed. I taken their helpline number 9818222223.
So again I called up on Jan 30 mornings on this number and they confirmed that they had SIM and I could come. I reached their New Friends Colony Office to be told that SIM has been allotted to another customer and I should go to Nehru Place office and they have duplicate SIM.
I had no choice but reached Nehru Place office, only to be told that they will not change the SIM as they have month end. When I told them whole situation, still they were in no mood to help and just wanted me to come again on Monday. When I told that your New Friends Colony Office only has directed me to come to Nehru Place to have Duplicate SIM, they told me to go back and get the permission from the gentleman, Ravi/Sanjay (Floor Manager).
Hence, I called 9818222223 and asked them to connect me to Floor Manager and fortunately Floor Manager told the guy at Nehru Place to change the connection. From this the guy at Nehru Place office got angry and told me that no matter what you will have to come again on Monday for the process.
In this agument, there was a lady who help me. Even when I was talking to the lady, this guy was telling her to help only on her own risk. I filled up the Airtel Prepaid Enrolment Form and gave the copy of my Election I card, which mentions my address. However, this guy told me that this is not clear and I should give some other proof. I gave him my driving licence, to which he was telling that it is not enough and he will make sure that my application is rejected.
I then got a photocopy done of driving licence and the lady took the documents after checking the form correctly and asked me to pay for the last amount due. I paid the amount due, Rs 450. The lady asked me to get a Rs 43 Recharge for duplicate SIM. She handed us the duplicate SIM and told us that after the Postpaid is cancelled, we have to use new SIM and call 121 first.
If it does not happen on Saturday (Jan 30), then you will have to come once again on Monday to have it activated. However, my new Prepaid SIM got activated and I got an SMS on Monday-Feb 1 confirming that changeover is completed. I was happy that I do not have any problem after a series of visits.
Then again in the evening at 8pm, I received a call from a landline number, 011-46561104. This guy threatened me that Airtel will terminate my connection in 2 days if I do not submit all the forms again as they have lost the documents filled me. I told him that I cannot come as it is not my responsibility if they lose the documents and I cannot come on weekday. I asked him to connect me to his superior and he blasted me saying that he is not obliged to so and his office is closed and he cannot talk more. I asked him to give me an interaction number or case number so that I can call Airtel and speak on the same, he told me that they do not have any interaction id or case id. He just hung up the phone.
In late night, I again called 121 and spoke with a guy named Manjinder and told the whole thing mentioned above. He told that he cannot help me as Ariretl system is under upgradation. I asked him to give me an interaction number or case number so that I can call Airtel, he told that he cannot give the same due to this reason.
Now, I do not know what is happening???
Will anyone from Airtel call me and explain. My number is 9717495989 as of now.
With no Regards to Airtel,
Ankur Reja
M: 9717495989
Email: [email protected]
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